Get in Touch. We're Here to Help!

At Nolvaria, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away. 

Customer Support Hours:

Monday - Friday: 9am-5pm

We usually try our best to respond within 24–48 hours. Due to peak season, sometimes responses will be delayed.

If you have any issues with your order, please fill out the form below for our support team!

Please include your order number in the comment.

Frequently asked questions

When will i get my order?

Orders are usually processed within 2–3 business days. Once your order has been shipped, delivery typically takes 5–8 business days, depending on your location. You’ll receive tracking information once your order is on its way.
Please keep in mind that delivery times can vary depending on your location, local postal services, customs processing, weather conditions, holidays, and unexpected carrier delays. While we do our best to ensure your order arrives on time, some delays are unfortunately outside of our control.

We sincerely apologise for any inconvenience if your order takes longer than expected. We really appreciate your patience and understanding.

Where is my tracking number?

Once your order has been dispatched, you'll receive tracking information by email so you can keep an eye on your parcel's progress. If your order seems significantly delayed, please contact our support team with your order number and we'll be happy to look into it for you.

I entered the wrong address. What should I do?

If you’ve entered an incorrect or incomplete delivery address, please contact us as soon as possible with your order number and the correct address.

If your order has not yet been shipped, we’ll do our best to update the address before dispatch.

If the order has already been shipped, unfortunately, we may not be able to change the delivery address. In this case, please contact the delivery carrier directly where possible.

We’re sorry for any inconvenience and will always do our best to help resolve the situation.

How do i manage subscription?

To manage your subscription, log into your account using your email you used to order, if you have any issues you can contact us using the contact form below.